FAQ

- EAEU Certificate
- CE Certificate (in process)
- Russian Patent
- Testing by the Central Bank of Russia
- Winner of Goznak Accelerator Program

The supplier is Mercatus Gold Trading company, Dubai, UAE.

Yes, we do.

When testing hollow items or items with stones, the machine underestimates the purity of the items.

During the entire pilot project in Russia, 33,000 measurements were conducted with only 7,000 resulting in transactions. No counterfeits were detected among these 7,000 transactions. Measurements that didn't result in transactions were due to either no gold being detected or a significant discrepancy between hydrostatic measurements and X-ray analysis.

We cannot detect counterfeit pure gold bars containing tungsten. Therefore, we focus on jewelry items.

By agreement with the insurance company, we insure both the machines and their contents.

The machines are physically protected with a durable metal casing and 3 locks (2 mechanical and 1 electronic). They contain an uninterruptible power supply inside and are equipped with vibration sensors.

It depends on the margin. While most Russian pawnshops accept gold at a 7-10% discount from the exchange rate, we offer our clients discounts exceeding 35%. This is because we target different customers - not those seeking maximum price but those who value convenient buyback services for old jewelry.

With such margins, purchasing 200 grams of 585 purity gold per month is sufficient to cover rent, advertising, and pay back a gold ATM within 12 months.

There is currently no competition in the gold ATM segment worldwide. Several companies have claimed to have such machines, but we know of no other operational network.
Recently, several companies from India and China have announced development of similar equipment.

Yes, of course. We use VPN technology.

We use our own technician-collectors.

Yes, we can provide statistics for each machine after signing an NDA. Reviews can be found on Yandex Maps: https://surl.li/mbgquf

- Instagram reels with case studies https://www.instagram.com/goldex_russia
- Maps and map-based advertising
- Classifieds
- Bloggers and PR

- Flagship: 8-12 sq.m store with consultant, gold ATM, vending machine, and accessory display
- Island: Gold ATM + consultant stand in high-traffic areas
- Bot: Standalone placement of gold ATM or vending machine

1. All ATMs are monitored by our remote dispatcher (1 dispatcher per 20 ATMs). When customer interaction begins, the dispatcher receives notification.
2. Before evaluation, we request the customer's phone number (entered on ATM screen) and send SMS with OTP for verification.
3. We then evaluate the item and make an offer. If declined, we return the item.
4. For accepted offers, we verify if the phone number has completed KYC. If yes, we send another OTP to confirm the transaction after showing the sales contract.
5. After confirmation, the customer selects payment method.
6. We transfer money to the specified phone number/card and send SMS with transaction documents.
7. For new customers, we attempt to obtain passport data from mobile operators. If unavailable, our dispatcher calls to request passport photos via messenger.
8. The dispatcher verifies passport photos against ATM camera images and checks passport validity against government databases. All passport data comes from mobile operators or is manually entered by the dispatcher.
Then we return to step 4.

1. Cashless payments or checks only
2. Contract with bank/payment system for card/phone number payments and for accepting payments for coins/bars
3. Obtain payment processing APIs
4. Integrate payment methods into machine software

Financial model example for France:
https://docs.google.com/spreadsheets/d/1qNXX6KF05cpBdd2TT6gP4T0NZbBIbQ_qnpAxN54-gSE/edit#gid=864315574

Partnership principles and procedures are described in this document:
https://docs.google.com/document/d/1MH9n4BMB-iboDPYrHGNlhJpDGEBgBStI6Qfsngbnuro/edit

- Buyback of gold/silver from citizens (investment bars/coins, jewelry, medals, nuggets where legal)

This network enables "Secondary Gold Mining" - creating a mining company with unlimited reserves that extracts recycled gold/silver eco-consciously.

- Management of gold ATM/vending networks via mobile app, website, and Telegram bot

This could develop into "The Gold Neobank" - offering gold-backed loans, pawn services, and Visa card payments directly from gold accounts.

For demonstration projects, Goldex can provide equipment for rent (1 gold ATM + 1 vending machine).

1. Determine required licenses for buying jewelry/bullion and obtain legal opinion
2. Register company and obtain licenses
3. Identify refinery for scrap gold or establish processing agreements
4. Determine product range for vending machines
5. Select payment provider
6. Choose SMS OTP provider
7. Establish identification procedures for OTP contracts
8. Implement identification system
9. Translate/adapt machine interfaces
10. Establish reporting procedures
11. Develop missing reports in our cloud software
12. Test all hardware/software components
13. Sign export contract with our Kazakhstan company
14. Arrange logistics and customs procedures
15. Possibly complete local certification for customs
16. Obtain necessary safety certificates for public installation
17. Ensure GDPR-compliant local data storage
18. Prepare marketing campaign and train promoters
19. Sign transport contracts with Brinks and refining agreements
20. Determine fiscal registrar requirements (cloud solutions possible?)